Frequently Asked Questions
Everything you need to know about shopping with us.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered merchandise with original tags attached within 30 days of purchase for a full refund.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states, U.S. territories, and APO/FPO addresses, but we do not offer international shipping at this time.
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page to find measurements for our petite, tall, and standard fit collections.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal and the New York & Company credit card.
Can I cancel or change my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or modify an order once it has been submitted.